Track and Trace Surveys for Commercial Buildings
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    Track and Trace Survey Reporting for Commercial Properties

    Professional Utility Tracing and Infrastructure Surveys for Commercial, Public Sector, and Multi-Site Properties

    When no accurate as-built schematics exist; or when existing documentation fails to reflect the current layout of a building’s utility infrastructure; commissioning a Track and Trace Survey is the essential first step. At Inteb, we offer a full turnkey survey and reporting service, specifically designed for commercial landlords, property managers, facilities teams, and estate operators.

    Our service is tailored exclusively for non-domestic buildings, multi-tenant estates, and complex commercial infrastructure. It is not suitable for residential customers or simple single-meter tracking.

    From tracing electrical distribution to mapping water, gas, and mechanical routes across your building or portfolio, we provide clarity and control over utility responsibilities, tenant recharging, and energy compliance.

    Why and When You Need Track and Trace Surveying

    Many older buildings or repurposed estates no longer have up-to-date records of their utility infrastructure. This results in:

    • Inaccurate tenant billing or recharge structures
    • Unidentified or unmetered supply routes
    • Compliance gaps for energy and carbon reporting
    • Risk of costly errors during refurbishment or fit-out

    Our track and trace service solves this by deploying experienced survey engineers to physically identify and log:

    • All electricity supply routes, submains and final circuits
    • Water and gas distribution networks
    • Mechanical services related to heating and cooling
    • Associated metering arrangements (main and sub)

    We go beyond visual inspections, using test equipment, local knowledge, liaison with facilities teams, and cross-referencing historical records. Our aim is to create an accurate, up-to-date utilities map of your estate.

    In today’s compliance-led environment, access to a reliable utility distribution map is critical not only for engineering works but also for legal protection. A well-documented report helps clarify landlord-tenant boundaries, allocate liability for service failures, and ensure continuity during operational or capital works.

    Modern glass-fronted office building with landscaped surroundings, representing the need for a track and trace survey for commercial buildings to map utilities accurately.

    A track and trace survey for commercial buildings ensures utility infrastructure is fully mapped, delivering compliance, safety, and operational clarity.

    Key Benefits for Commercial and Multi-Tenant Properties:

    Precise Utility Mapping

    We trace electricity, gas, and water distribution down to the circuit or riser, allowing you to accurately assign consumption and responsibility.

    Tenant Recharge Clarity

    Ensure landlord and tenant supply routes are clearly defined to support recharging or sub-metering strategies.

    Carbon and Energy Tracking

    Improve your energy monitoring, Scope 1/2 reporting, and Net Zero strategy by confirming what’s actually connected and measured.

    Project Risk Reduction

    Avoid issues during upgrades, dilapidations, or site works by verifying exact services and supply locations beforehand.

    Operational Confidence

    Give FM teams, maintenance providers, and asset managers peace of mind with detailed circuit and utility data.

    Support for Compliance and Insurance

    Accurate surveys support ESOS, SECR, TM44, EPC, and wider ESG obligations; while reducing the chance of damage claims or system downtime.

    Support for Retrofit & Refurbishment Works

    Gain vital insights before commencing any major retrofit, decarbonisation, or refurbishment activity.

    Cross-functional Reporting

    Our output can be used by technical services, energy managers, lease teams, and legal departments; ensuring strategic alignment across your organisation.

    Two engineers in high-visibility jackets and hard hats reviewing site plans outdoors, illustrating the process of a track and trace survey for commercial buildings.

    A track and trace survey for commercial buildings provides accurate mapping of utilities, ensuring compliance, safety, and efficient facilities management.

    What’s Included in Inteb’s Track and Trace Survey Service?

    We tailor every project to your site type, infrastructure complexity, and objectives. A typical engagement includes:

    • Pre-survey planning: Reviewing existing documentation, asset lists, and known issues
    • On-site utility tracing: Visual inspection, circuit testing, riser and duct tracing, and system walkthroughs
    • Tenant/occupier liaison: Access coordination and clarification of demises and supply responsibilities
    • Full reporting: Professional-grade schematics, service diagrams, and a written report covering all findings
    • Strategic recommendations: Advice on improving metering, segmentation, or documentation

    Optional additions:

    • Integration with recharging systems or billing software
    • Meter installation or verification
    • Submetering strategy and portfolio rollout
    • Ongoing portfolio monitoring and updates

    All reports are formatted to be usable in project planning, landlord compliance packs, or for integration into CAFM or BMS systems.

    Who Should Use This Service?

    Our Track and Trace Survey Reporting is designed for:

    • Commercial landlords and portfolio owners
    • Managing agents of multi-let buildings
    • NHS estates and public sector capital teams
    • Facilities management providers
    • Surveyors and asset managers
    • Developers refurbishing older stock
    • ESG managers responsible for compliance and monitoring
    • Legal teams assessing service boundaries and lease terms

    Important: Inteb’s service is not suitable for residential, domestic, or small business customers seeking lost meter IDs. If you have been referred by British Gas or another supplier for a domestic ‘track and trace’, this is not the correct service.

    Modern glass-fronted office complex at sunset, symbolising the importance of a track and trace survey for commercial buildings in managing utilities and compliance.

    A track and trace survey for commercial buildings gives landlords, estate operators, and facilities teams clarity over hidden utility networks and responsibilities.

    Upward view of modern glass skyscrapers, symbolising the need for a track and trace survey for commercial buildings to ensure accurate utility mapping and compliance.

    A track and trace survey for commercial buildings is essential when records are missing, outdated, or inaccurate — giving owners and managers full visibility.

    Common Triggers for a Track and Trace Survey

    • Preparing for tenant recharge schemes
    • Unexplained or inaccurate billing disputes
    • Changes in building layout or fit-out works
    • Upcoming compliance audits or certifications
    • Merging or separating supplies for new tenants
    • Portfolio-wide net zero planning
    • Resolving dilapidations and handover disputes
    • Planning for infrastructure upgrades or smart metering

    Our clients often combine track and trace with TM44 inspections, submetering installation, or energy audits for a holistic infrastructure assessment.

    Example Use Cases

    1. Large Multi-Tenant Office Block in Manchester
      Inteb was engaged after tenant recharging showed unexplained spikes in one floor’s consumption. Our track and trace survey revealed that one riser fed two tenant units, with shared lighting misattributed to one tenant. Correcting the schematic enabled fair billing and improved tenant relationships.
    2. NHS Estate Planning for Smart Metering
      A major NHS Trust needed to prepare a submetering rollout across its ageing hospital estate. Our surveys confirmed legacy supply routes, helping engineers avoid costly installation errors and support future BMS integration.
    3. Fit-Out Risk Mitigation for FM Provider
      Ahead of a major commercial fit-out, our team provided track and trace data to confirm which supplies and circuits could be safely decommissioned—preventing delays and avoiding shutdowns of live adjacent systems.
    4. Commercial Landlord Reviewing Lease-Linked Supply Issues
      A landlord managing a regional retail park faced frequent billing disputes and tenant complaints. Inteb’s track and trace survey identified misallocated meters and shared supply points, providing a clear basis to renegotiate leases and resolve historic charging errors.
    Cluster of modern office buildings with glass façades, representing the importance of a track and trace survey for commercial buildings to manage utilities and compliance.

    A track and trace survey for commercial buildings supports property managers and landlords with accurate utility mapping across complex estates.

    Close-up of professionals reviewing reports and taking notes during a meeting, symbolising expert delivery of a track and trace survey for commercial buildings.

    Choosing Inteb for a track and trace survey for commercial buildings ensures expert reporting, compliance, and clear utility infrastructure mapping.

    Why Inteb?

    We combine hands-on engineering expertise with deep property and energy compliance knowledge. Our team understands not just how utilities work—but how property and lease obligations depend on them.

    • Fully qualified surveyors and engineers
    • National coverage with experience in complex estates
    • Compliance-ready reporting and documentation
    • Integration with tenant billing, energy management, and compliance workflows
    • Support for Net Zero, ESG, and asset risk strategies
    • Backed by project managers, energy consultants, and engineering support

    We’re not a domestic callout team or a cable tracer—we’re a strategic survey partner for building performance, compliance and cost recovery.

    Request Your Survey Today

    Don’t wait for a billing dispute or infrastructure failure to uncover gaps in your utility data. Book a professional Track and Trace Survey to:
    • Update your utility records
    • Improve tenant billing accuracy
    • Enable better energy compliance
    • Reduce infrastructure and project risk
    • Support Net Zero and energy strategy initiatives

    Contact Inteb’s technical team today to discuss your estate.

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