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06 Oct 2026
What the HWM server shutdown means for your data
HWM monitoring equipment sends its readings to HWM’s own servers, and from there into energy management platforms. HWM has now withdrawn its legacy server infrastructure and the associated data-export services, so that route no longer exists. Equipment in the field continues to take readings. The readings have nowhere to go.
What Inteb has done about the HWM server shutdown
Inteb has developed a bespoke API bridge that provides an alternative route. It retrieves data directly from existing HWM equipment, transfers it securely, and processes it into our energy management platform so that monitoring and reporting continue without interruption. The bridge is already live and collecting data across client portfolios. It has avoided the need for an immediate wholesale replacement programme.
What it does not solve
The bridge addresses communications and data transfer. It does not change the age of the hardware. A number of HWM logger and transmitter models are no longer manufactured or supported, replacement units and compatible components are increasingly difficult to source, and a device that fails will leave a gap in the record unless a plan is already in place. The HWM server shutdown is the immediate problem. Ageing equipment is the one that follows it.
A free review of your HWM equipment
The review establishes what HWM equipment is installed, which devices are still reporting, the age and condition of each unit, which models are no longer made, where replacements cannot be sourced, which equipment presents the greatest continuity risk, what can stay in service through the API bridge, and where a phased upgrade should be considered.
This is not an emergency replacement programme
There is no requirement to replace existing equipment now. The aim is to keep serviceable meters, pulse connections and associated infrastructure in use for as long as they remain reliable, to prioritise only the units that are older, unsupported or unreliable, and to phase any upgrades around operational requirements, site access and budgets. No equipment is replaced without prior discussion and approval.
How the review works
Review the equipment records, logger models, installation dates and communications status. Verify the gaps and confirm whether a site visit is needed. Prioritise the unsupported, ageing or higher-risk devices. Plan a phased transition that keeps existing infrastructure wherever practical. Validate any future upgrade by commissioning the replacement and confirming continuity of data in the platform.
Not sure what is installed?
Monitoring equipment is rarely identified by manufacturer in handover records, and a logger that stops reporting does not announce itself. If you do not know whether the HWM server shutdown affects your sites, or whether the equipment across them is still reporting, that is exactly what the review is for.
FAQs
What is the HWM server shutdown?
HWM has withdrawn its legacy server infrastructure and the associated data-export services. The original route used to retrieve data from affected HWM monitoring equipment into energy management platforms is no longer available.
Does my HWM equipment need replacing?
Not immediately. Inteb’s API bridge allows operational HWM equipment to remain in service. The longer-term risk is hardware age, since several models are no longer manufactured or supported, which is why a phased plan is worth developing now rather than after a failure.
How do I know if my monitoring equipment is HWM?
Often you will not, because handover records rarely identify the manufacturer. Inteb’s free equipment review establishes what is installed, what is still reporting and what is at risk.
What does the free review cost?
Nothing. The review is free, and no equipment is replaced without prior discussion, approval and coordination with your team.
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